FAQs

1. Where can I contact you?

You can reach us at our email address: moressence.canada@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all products are sourced from reputable suppliers to maintain quality and efficiency in delivery.

3. Can I get a refund on my products?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. How do I initiate a return?

To start a return, please contact us at moressence.canada@gmail.com. We will provide you with the necessary instructions to process your return.

5. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my product?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.

10. Do you offer discounts or promotions?

Yes, we periodically offer discounts and promotions. Make sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.